Privacy Policy

1. Who We Are

This Privacy Policy applies to Orcutt Insulation ("we," "us," or "our"), a local service business operating in Orcutt, CA. Our website is located at orcuttinsulation.com.

We take your privacy seriously. This policy explains what information we collect when you visit our website or contact us, how we use that information, and your rights as a visitor or customer.

2. Information We Collect

Information You Provide Directly

When you fill out a contact or estimate request form on our website, we collect the information you enter. This may include your name, phone number, email address, home address, and any details you share about the work you need done.

Automatically Collected Information

When you visit our website, certain technical information is collected automatically. This includes your IP address, browser type, the pages you visit, the time and date of your visit, and referring URLs. This information helps us understand how people use our site and how to improve it.

Cookies

Our website may use cookies - small text files stored on your device - to help us understand visitor behavior and improve your experience. You can disable cookies in your browser settings at any time, though some features of the site may not function as intended if you do.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your estimate requests and inquiries
• To schedule on-site assessments and service appointments
• To communicate with you about your project or account
• To improve our website, content, and services
• To analyze how visitors use our website
• To comply with applicable laws and regulations

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

4. How We Share Your Information

We only share your personal information in limited circumstances:

• Service providers. We may share information with third-party vendors who help us operate our business, such as form hosting services or analytics providers. These vendors are only permitted to use your information to perform services on our behalf.
• Legal requirements. We may disclose information if required by law, court order, or a valid government request.
• Business transfers. If our business is sold or merged, customer information may be transferred as part of that transaction. You will be notified if this occurs.

5. Analytics

Our website may use third-party analytics tools to help us understand how visitors interact with our content. These tools may collect data such as pages visited, time on site, and general geographic location. The data collected is aggregated and does not identify individual visitors by name.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy or as required by law. Contact and estimate request records are typically kept for up to 3 years for business recordkeeping purposes. You may request deletion of your information at any time by contacting us.

7. Your Rights

Depending on where you live, you may have rights under applicable privacy laws. These may include:

• The right to know what personal information we have collected about you
• The right to request a copy of your personal information
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us using the information in Section 10 below.

8. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission over the internet or storage system can be guaranteed as 100% secure. If you have reason to believe your information has been compromised, please contact us promptly.

9. Third-Party Links

Our website may contain links to external websites that we do not operate. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.

10. Contact Us About This Policy

If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.